Event name

PSESM00051

Event text

Unable to initialize status shared memory segment, error code {0}.

Event level

Error event. No alarm is generated.

Trigger component

Media Server SessionManager process

Problem description

{0} - The error code.

The SessionManager could not create a shared memory segment that was used by the System Manager for reporting status to the EPM. This problem occurred due to permission errors.

The SessionManager starts, but the Media Server heartbeat does not capture station or call information.

Proposed Solution

Procedure

  1. Reinstall the Media Server.
  2. If the problem persists, contact Avaya Technical Support.
    Note:

    Before contacting Avaya Technical Support, try to reproduce the problem by setting the Session tracing to Finest, and generating the log file.