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PSESM00073
- Event name
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PSESM00073
- Event text
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Place Call Failed due to all channels busy.
- Associate alarm details
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Name: QSESM00073
SNMP Trap ID: 17901
- Event level
-
Error event.
Minor alarm is generated by default. You can change the severity for this alarm by logging on to Experience Portal Manager and using the Alarm Codes page.
- Trigger component
Media Server SessionManager process
Problem description
{0} - The session ID.
{1} - The session resources.
No outbound channels were available when the SessionManager placed an outbound call through the telephony provider. For example, the bridge transfer or the CCXML application attempted to make an outbound call.
Proposed Solution
About this task
If all of the channels are configured as Inbound/Outbound, increase the number of telephony ports on your Avaya Experience Portal system.
If there is a mix of Inbound-Only ports and Inbound/Outbound ports, do the following:
Procedure
- Review the call volume on the Avaya Experience Portal system.
- Determine if there are inbound ports available.
- If there are inbound ports available, change some of the Inbound-Only ports to Inbound/Outbound ports.