- Event name
PSYSM00016
- Event text
Failed to respond to MMS heartbeat request due to error [1}.
- Event level
Warning event. No alarm is generated.
- Trigger component
Media Server System Manager issues
Problem description
{1} - The error message.
The Media Server System Manager could not respond to a heartbeat request that was sent from the MMS Web service. This is an internal error.
Proposed Solution
Procedure
Contact Avaya Technical Support.
Note:
Before contacting Avaya Technical Support, try to reproduce the problem by setting the Management tracing to Finest, and generating the log file.