Event name

PSYSM00017

Event text

Failed to create process {0} due to error {1}.

Associate alarm details

Name: QSYSM00017

SNMP Trap ID: 17041

Event level

Fatal event.

Major alarm is generated by default. You can change the severity for this alarm by logging in to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Media Server System Manager issues

Problem description

{0} - The process that could not be started.

{1} - The error message.

The Media Server System Manager could not start the process that was listed in the event message.

Proposed Solution

Procedure

  1. Review the $AVAYA_MPP_HOME/config/mppconfig.xml file.
  2. Identify the executable for the listed Media Server process.
  3. Ensure that the executable of the Media Server process has the correct path and correct executable privileges.