Event name

PSYSM00031

Event text

The Media Server process {0} reports it has entered the fatal state. Will stop/restart all Media Server processes.

Associate alarm details

Name: QSYSM00031

SNMP Trap ID: 17902

Event level

Error event.

Major alarm is generated by default. You can change the severity for this alarm by logging in to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Media Server System Manager issues

Problem description

{0} - Process that reported the Fatal state.

The communication between one or more Media Server processes failed. The Media Server stops and restarts to restore full functionality.

This error can occur with either one of the following situations:

• If the error event PSESM00026 occurs, the SessionManager enters a Fatal state and the Media Server processes will restart.

• If the number of out-of-service telephony ports reaches the Fatal threshold (with error event PTELE00036) and the ports stay out-or-service for five minutes, the SessionManager process enters the Fatal state and the Media Server processes will restart.