Event name

PSYSM00032

Event text

Media Server System Manager restarting after abnormal shutdown.

Event level

Warning event. No alarm is generated.

Trigger component

Media Server System Manager issues

Problem description

The Media Server System Manager stopped unexpectedly and restarted automatically after it stopped.

This problem might have been caused by a power outage.

Proposed Solution

Procedure

  1. On the Media Server, identify core files for Media Serversysmgr in the directory /tmp/core.
  2. If core files exist, use the getMedia Serverlogs.sh script to collect core and log files.
    Note:

    For information on how to use the getMedia Serverlogs.sh script, see Troubleshooting Avaya Avaya Experience Portal 4.1.

  3. Contact Avaya Technical Support.