Event name

PSYSM00040

Event text

Failed to write certificate file {0}

Event level

Error event. No alarm is generated.

Trigger component

Media Server System Manager issues

Problem description

{0} - The name of the file that could not be written.

The System Manager could not save the certificate file to the local MPP server. Secure communications from the MPP server may not work as expected.

Proposed Solution

Procedure

  1. Check the permissions on the existing certificate files in the following directories:

    $AVAYA_MPP_HOME/web/ssl.crt/

    $AVAYA_HOME/pki/

  2. Ensure that the permissions are correct for these directories and the files in these directories.

    Use the certificate file name specified in the event for investigation.

    Root permissions can cause issues.

  3. Restart the Media Server from the EPM.

Proposed Solution

Procedure

If the problem persists, contact Avaya Technical Support.