Event name

PTELE00010

Event text

Error Opening File {0} Errno {1}

Event level

Warning event. No alarm is generated.

Trigger component

Media Server telephony provider that runs as part of the SessionManager process

Problem description

{0} - The name of the file that cannot be opened.

{1} - Provides information about the event.

The system could not open a file for playing a prompt or recording a message.

Proposed Solution

Procedure

  1. Verify that the Media Server disk space is available.
  2. Verify that the prompt files exist.