Event name

PTELE00027

Event text

Mrcp Media Error: {0}

Event level

Error event. No alarm is generated.

Trigger component

Media Server telephony provider that runs as part of the SessionManager process

Problem description

{0} - Provides information about the event.

The system could not establish an RTP connection with the ASR server or TTS server.

Proposed Solution

Procedure

  1. Verify that the network connection for the MRCP is established.
  2. Verify that the ASR server or TTS server is available.