Event name

PTELE00033

Event text

Trunk {0} Out of Service in State {1}

Associate alarm details

Name: QTELE00033

SNMP Trap ID: 17902

Event level

Error event.

Major alarm is generated by default. You can change the severity for this alarm by logging in to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Media Server telephony provider that runs as part of the SessionManager process

Problem description

{0} - The name of the SIP trunk that is assigned through the EPM.

{1} - The state that the trunk went out of service.

This event is triggered when a SIP trunk is in the Out-Of-Service state or when multiple SIP trunks are being configured on the Media Server. Avaya Experience Portal supports only one SIP trunk.