Problem description

Event name

PTELE00044

Event text
Error returned by API is unrecognized. Endpoint ID: {0}, Error Code: {1}, Error Msg: {2}
Associate alarm details

Name: QTELE00044

SNMP Trap ID: 17902

Trigger component
MPP Media Manager process: The Media Manager component encountered an error when communicated with the cloud ASR speech server.

Cause

Errors returned by APIs do not contain enough information.

Solution

  1. Check the configuration of the cloud ASR speech server and your cloud ASR speech server account.
  2. Check the log files at the following location to know what caused the error:

    $AVAYA_MPP_HOME/logs/process/MediaMgr/EndPointMgr.log

    $AVAYA_MPP_HOME/logs/process/SessMgr/SessionManager.log

    For more information, see the cloud ASR speech server integration documentation.