Problem description

Event name

PTELE00046

Event text
The deadline expired before the operation was complete. Endpoint ID: {0}, Error Code: {1}, Error Msg: {2}
Associate alarm details
None. No alarms are generated for this event.
Trigger component
MPP Media Manager process: The Media Manager component encountered an error when communicated with the cloud ASR speech server.

Cause

  • The response for the client request arrives after timeout.

  • The response for the server is delayed due to reasons such as network clogging.

Solution

  1. Check the configuration of the the cloud ASR speech server and your cloud ASR speech server account.
  2. Check the log files at the following location to know what caused the error:

    $AVAYA_MPP_HOME/logs/process/MediaMgr/EndPointMgr.log

    $AVAYA_MPP_HOME/logs/process/SessMgr/SessionManager.log

    For more information, see the cloud ASR speech server integration documentation.