Problem description

Event name

PTELE00052

Event text
The requested resource was aborted. Endpoint ID: {0}, Error Code: {1}, Error Msg: {2}
Associate alarm details

Name: QTELE00052

SNMP Trap ID: 17901

Trigger component
MPP Media Manager process: The Media Manager component encountered an error when communicated with the cloud ASR speech server.

Cause

The operation was aborted typically due to a concurrency issue.

Solution

  1. Check the configuration of the cloud ASR speech server and your cloud ASR speech server account.
  2. Check the log files at the following location to know what caused the error:

    $AVAYA_MPP_HOME/logs/process/MediaMgr/EndPointMgr.log

    $AVAYA_MPP_HOME/logs/process/SessMgr/SessionManager.log

    For more information, see the cloud ASR speech server integration documentation.