Problem description

Event name

PTELE00055

Event text
Serious unexplainable internal errors. Endpoint ID: {0}, Error Code: {1}, Error Msg: {2}
Associate alarm details

Name: QTELE00055

SNMP Trap ID: 17903

Trigger component
MPP Media Manager process: The Media Manager component encountered an error when communicated with the cloud ASR speech server.

Cause

Some of the infrastructure expected by the underlying system have been faulty. This error code is generated for serious errors.

Solution

  1. Check the configuration of the cloud ASR speech server and your cloud ASR speech server account.
  2. Check the log files at the following location to know what caused the error:

    $AVAYA_MPP_HOME/logs/process/MediaMgr/EndPointMgr.log

    $AVAYA_MPP_HOME/logs/process/SessMgr/SessionManager.log

    For more information, see the cloud ASR speech server integration documentation.