Problem description

Event name

PTELE00056

Event text
The requested operation is currently unavailable. Endpoint ID: {0}, Error Code: {1}, Error Msg: {2}
Associate alarm details

Name: QTELE00056

SNMP Trap ID: 17901

Trigger component
MPP Media Manager process: The Media Manager component encountered an error when communicated with the cloud ASR speech server.

Cause

The requested service is currently unavailable. This is most likely a transient condition that should be rectified if retried with a cooling off delay.

Solution

  1. Check the configuration of the cloud ASR speech server and your cloud ASR speech server account.
  2. Check the log files at the following location to know what caused the error:

    $AVAYA_MPP_HOME/logs/process/MediaMgr/EndPointMgr.log

    $AVAYA_MPP_HOME/logs/process/SessMgr/SessionManager.log

    For more information, see the cloud ASR speech server integration documentation.