Event name

PTRC_00012

Event text

Could not open file {0} in "{1}".

Event level

Information event. No alarm is generated.

Trigger component

Trace WS

Problem description

{0} – Trace file name

{1} – Process component

Could not open the trace file in the specified process.

Proposed Solution

Procedure

  1. There is access privilege for the specified file. Login to the Media Server to check the process folder has correct owner, group and correct access privileges.
  2. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.