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PTRC_00012
- Event name
PTRC_00012
- Event text
Could not open file {0} in "{1}".
- Event level
Information event. No alarm is generated.
- Trigger component
Trace WS
Problem description
{0} – Trace file name
{1} – Process component
Could not open the trace file in the specified process.
Proposed Solution
Procedure
- There is access privilege for the specified file. Login to the Media Server to check the process folder has correct owner, group and correct access privileges.
- If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.