Event name

PTRC_00013

Event text

Could not close file {0}.

Event level

Error event. No alarm is generated.

Trigger component

Trace WS

Problem description

{0} – Trace file name

The trace web service could not close the specified file.

Proposed Solution

Procedure

  1. This error should not occur only if the file was corrupted at the file I/O operation or power failure.
  2. User can restart Media Server to retry trace retrieval to see if this happen again.