Event name

PTRC_00016

Event text

Trace retrieval exception.

Event level

Error event. No alarm is generated.

Trigger component

Trace WS

Problem description

An exception was occurred at trace retrieval with exception detail.

Proposed Solution

Procedure

  1. Review failed messages in the log report to identify the real cause. Some of them are related to DB access. Please refer the DB associated error.
  2. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.