 |
PTRC_00016
- Event name
PTRC_00016
- Event text
Trace retrieval exception.
- Event level
Error event. No alarm is generated.
- Trigger component
Trace WS
Problem description
An exception was occurred at trace retrieval with exception detail.
Proposed Solution
Procedure
- Review failed messages in the log report to identify the real cause. Some of them are related to DB access. Please refer the DB associated error.
- If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.