Event name

PTRC_00022

Event text

Soap I/O Error with no attachment for trace {0} from "{1}".

Event level

Error event. No alarm is generated.

Trigger component

EPM trace client

Problem description

{0} – Trace file.

{1} – Process component

The trace client sent request for trace retrieval and the operation was complete. But the returned status indicating trace attachment was zero.

Proposed Solution

Procedure

  1. Make sure both EPM and Media Server were installed the same S/W releases (Because SOAP WSDL interface may be changed). If not, reinstall the EP system.
  2. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.