Event name

PTRC_00024

Event text

Error to set access privilege {0}

Event level

Error event. No alarm is generated.

Trigger component

EPM trace client

Problem description

{0} – Directory path.

The trace client attempts to modify access privilege on the created trace folder that contains retrieved traces but got denied. This error can be ownership and user group were modified after EP system was installed or the installed OS grant different ownership.

Proposed Solution

Procedure

  1. Verify the trace folder for retrieved trace has correct ownership and access privilege. If not, try to change manually to see if the problem goes away.
  2. If problem still exists, contact Avaya Technical Support.