Event name

PTRC_00032

Event text

DB Error accessing subsystem: DB connection failed.

Event level

Error event. No alarm is generated.

Trigger component

EPM trace client

Problem description

The trace client attempts to initialize DB interface, but caught an exception of DB connection.

This could occur if the postgres password was changed recently after EPM is running.

Proposed Solution

Procedure

  1. Login to the EPM system, got $CATALINA_HOME/lib/config. Verify the modified date of the file voice.properties. If the date indicates this file was modified recently, edit this properties to verify that postgres password. If everything is correct, restart postgres service and restart EPM.
  2. If the above solution can not resolve the issue from the information in the error messages, contact Avaya Technical Support