Event name

PTRC_00033

Event text

Failed to initialize Database I/F.

Event level

Error event. No alarm is generated.

Trigger component

EPM trace client

Problem description

The trace client attempt to access data from EP table, but was failed at initializing Database.

This error is associated with PTRC_00031 or PTRC_00032 events.

Proposed Solution

Procedure

  1. Check the solution in PTRC_00031 and PTRC_00032.
  2. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.