Event name

PTTS_00008

Event text

Caught an unknown exception!

Event level

Error event. No alarm is generated.

Trigger component

Media Server TTS provider that runs as part of the SessionManager process

Problem description

The TTS provider encountered an exception. See the event message for details of the exception.

Proposed Solution

Procedure

  1. If this error event persists or if it is accompanied by other problems that occurred on the Media Server, restart the Media Server.
  2. On the EPM, verify that the TTS server configurations are correct.
  3. Verify that the TTS server is running properly.
  4. Verify that the network connection between the TTS server and the Media Server is established. On the Media Server, verify that you can ping the TTS server from the Media Server. On the TTS server, verify that you can ping the MRCP Network Address that was configured for the Media Server on the EPM.