Event name

P_EML-LN21

Event text

EmailLink [{0}]: messagePartialDelivered - messageId/messageNum: [{1}]; recipients: valid [{2}]; invalid [{3}]; valid unsent [{4}]

Event level

Warning event. No alarm is generated.

Trigger component

Avaya Experience Portal Multimedia Server

Problem description

Emails are partially delivered by the mail server.

{0} – Email connection name

{1} – Message ID/Message number

{2} – The addresses to which this message was sent successfully.

{3} - The addresses to which this message could not be sent.

{4} – The addresses that are valid but to which this message was not sent.

Proposed Solution

Procedure

  1. Verify the configuration parameters for the email connection are correct.
  2. Verify that no firewall is preventing communications with the Mail Server.

    The server might be down for maintenance.

  3. If the problem persists, contact Avaya Technical Support.