Event name

P_EML-LN27

Event text

EmailLink [{0}].dispatch: failed to send email - messageId/messageNum: [{1}]; err: [{2}]

Event level

Error event. No alarm is generated.

Trigger component

Avaya Experience Portal Multimedia Server

Problem description

The email component faces an exception when sending the email message.

{0} – Email connection name

{1} – Message ID

{2} – Error description

Proposed Solution

Procedure

  1. Verify the configuration parameters for the email connection are correct.
  2. Verify that no firewall is preventing communications with the Mail Server.

    The server might be down for maintenance.

  3. If the problem persists, contact Avaya Technical Support.