`P_EML-LN27`

Event name: P_EML-LN27
Event text: EmailLink [{0}].dispatch: failed to send email - messageId/messageNum: [{1}]; err: [{2}]
Event level: Error event. No alarm is generated.
Trigger component: Avaya Experience Portal Multimedia Server

Problem description

The email component faces an exception when sending the email message.

{0} – Email connection name

{1} – Message ID

{2} – Error description

Proposed Solution

Procedure

Verify the configuration parameters for the email connection are correct.
Verify that no firewall is preventing communications with the Mail Server.

The server might be down for maintenance.
If the problem persists, contact Avaya Technical Support.