`P_EML-SR04`

Event name: P_EML-SR04
Event text: Email Server [{0}] shutdown failed for link [{1}]
Event level: Error event. No Alarm is generated.
Trigger component: Avaya Experience Portal Multimedia Server

Problem description

The email component encountered an error when shutting down the connection to the Mail Server.

{0} – Email Server name

{1} – Email connection name

Proposed Solution

Procedure

Verify the configuration parameters for the email connection are correct.
Verify that no firewall is preventing communications with the Mail Server.
Verify that the Mail Server is accepting connections.

The Mail Server might be under maintenance.
If the problem persists, contact Avaya Technical Support.