Event name

P_EML-SR13

Event text

EmailServer [{0}].failed to connect to link: {1}

Event level

Error event. No Alarm is generated.

Trigger component

Avaya Experience Portal Multimedia Server

Problem description

The email component encountered an error when connecting to the Mail Server.

{0} – Email Server name

{1} – Email connection name

Proposed Solutions

Procedure

  1. Verify the configuration parameters for the email connection are correct.
  2. Verify that no firewall is preventing communications with the mail server.
  3. Verify that the mail server is accepting connections.

    The mail server might be under maintenance.

  4. If the problem persists, contact Avaya Technical Support.