`P_SMS-SC12`

Event name: P_SMS-SC12
Event text: Web.sendSms[requestId/ucid: {0}; app: {1}; from/to: {2}; sessionId: {3}; err: {4}]
Associate alarm: Q_SMS-SC12
SNMP Trap ID: 17901
Event level: Error event. A minor alarm is generated by default. You can change the alarm severity from the EPM Servers > Alarm Codes menu in EPM.
Trigger component: Avaya Experience Portal Multimedia Server.

Problem description

The SMS Service encountered an error: Outbound queue size has reached the maximum limit

{0} - The request ID associated with the SendSms request and the Universal Call ID

{1} - A configured application name in EP

{2} - The From SMS address and the To SMS address

{3} – Session ID

{4} – The error description

Verify the configuration parameters for the SMS connection are correct.
Verify that no firewall is preventing communications with the SMSC.
Verify that the SMSC is accepting connections.

The SMSC might be under maintenance.
If the problem persists, contact Avaya Technical Support.