Event name

P_SMS-SR02

Event text

SMS [{0}]: Connection failed: {1}

Event level

Error event. Alarm is generated.

Trigger component

Avaya Experience Portal Multimedia Server

Problem description

The SMS component encounters an error while connecting to the SMSC.

Proposed Solution

Procedure

  1. Verify the configuration parameters for the SMS connection are correct.
  2. Verify that no firewall is preventing communications with the SMSC.
  3. Verify that the SMSC is accepting connections.

    The SMSC might be down for maintenance.