`P_SMS-SR02`

Event name: P_SMS-SR02
Event text: SMS [{0}]: Connection failed: {1}
Event level: Error event. Alarm is generated.
Trigger component: Avaya Experience Portal Multimedia Server

Problem description

The SMS component encounters an error while connecting to the SMSC.

Proposed Solution

Procedure

Verify the configuration parameters for the SMS connection are correct.
Verify that no firewall is preventing communications with the SMSC.
Verify that the SMSC is accepting connections.

The SMSC might be down for maintenance.