About this task

Use this procedure to ensure that the single sign-on continues to work after a the System Manager upgrade.

With the single sign-on feature, you can access the System Manager and EPM using a single sign-on. After the System Manager upgrade, the single sign-on fails if:

  • Experience Portal files are not retained on the System Manager .

  • System Manager certificate is modified.

Before you begin

Verify whether you are able to access System Manager using the single sign-on feature from EPM.

Procedure

  1. Log on to System Manager as a root user.
  2. Verify whether the experienceportalWelcome.html file exists at the following location: .

    $JBOSS_HOME/server/avmgmt/deploy/ROOT.war/ experienceportalWelcome.html

  3. If the file does not exist, do the following:
    1. Navigate to the Readme.txt file located in the $AVAYA_HOME/Support/SMGR directory on the primary EPM.
    2. Copy the experienceportalWelcome.html file to System Manager.
  4. If System Manager has a new certificate after the upgrade, do the following:
    1. Import the new System Manager certificate to the EPM Trusted Certificates web pages by using the URL https://<SMGR FQDN>:443.
    2. Specify the certificate type as System Manager.
  5. Close all existing browsers and open a new browser to access System Manager using single sign-on.