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A component of the Primary EPM periodically collects report data that is generated by the email and SMS processing components that also run on the Primary EPM. If the Primary EPM server is re-imaged and the system is configured to use an external database, then the Primary EPM will stop sending email and SMS report data from the Primary EPM server to the external database.
To work around this issue, reset the report data position on the Primary EPM server whenever you re-image a Primary EPM server that is configured to use an external database.