Procedure

  1. Log on to the EPM web interface by using an account with the Administration user role.
  2. On the EPM navigation pane, click System Configuration > MPP Servers.
  3. On the MPP Servers page, click MPP Settings.
  4. On the MPP Settings page, in the Transcription group, enter in the desired retention period.
  5. In the Record Handling on MPP group, do the following:
    1. For each data type that you want each MPP to collect, verify that the Enable check-box for that data type is selected.
    2. In the associated Retention Period field, enter the number of days the data should be kept on the MPP.

    The data types are:

    • Session Data: Avaya Experience Portal uses this data to create the Session Detail and Session Summary reports.

    • Call Data Record: Experience Portal uses this data to create the Contact Detail and Contact Summary reports.

    • VoiceXML/CCXML Log Tags: Experience Portal can download the Log tag data and display it in the Application Detail report and Application Summary report.

  6. Click Save.
  7. To configure how often the EPM collects report data from each MPP, and how long the EPM keeps the report data in the Experience Portal database, do the following:
    1. On the EPM navigation pane, click System Configuration > EPM Servers > Report Data.
    2. On the Report Data Configuration page, enter appropriate information, and click Save.
  8. To create application reports for speech applications running on the Experience Portal system, do the following to set the reporting options for each application:
    1. On the EPM navigation pane, click System Configuration > Applications.
    2. On the Applications page, click the name of the application for which you want to create reports.
    3. On the Change Application page, go to the Reporting Parameters group and enter appropriate information.
    4. Click Save.