Generating a Contact Detail report

About this task

The Contact Detail report provides detailed information on all the calls handled by the specified MPPs and applications for the specified period.

Log on to the EPM web interface with an Administration, Operations, or Maintenance user account role.
On the EPM main menu, click Reports > Standard.
On the Standard Reports page, in the Report Name column, click the Contact Detail link.
(Optional) Click next to the Contact Detail link to generate a report using the default selection of filters.
On the Contact Detail Report page, enter the filter criteria you want to use.

Tip:

Click the more >> link to display the rest of the optional filters.
Click OK.

The EPM displays the Contact Detail Report page.
On the Contact Detail Report page, if you want to:
- View the messages generated by one of the Orchestration Designer applications listed in the table, click the appropriate name in the Application column. The EPM displays the Application Detail Report page detailing the messages generated during the associated call session.
- Get more information about how a call ended, hover the mouse over a value in the End Type column. Information about how a call ended is displayed in a pop-up window.
- View details about the session that handled the call, click the View Session Details icon in the appropriate row. The EPM displays the Session Details page.

	Tip:
	Click the more >> link to display the rest of the optional filters.