About this task

The Session Detail report provides detailed information on the call-handling sessions for the specified Media Processing Platform (MPP) servers and applications for the specified period. A session starts with the initial inbound or outbound call and ends with the termination of the CCXML page that resulted from the call.

Procedure

  1. Log on to the EPM web interface with an Administration, Operations, or Maintenance user account role.
  2. On the EPM main menu, click Reports > Standard.
  3. On the Standard Reports page, in the Report Name column, click the Session Detail link.
  4. Optional: Click next to the Session Detail link to generate a report using the default selection of filters.
  5. On the Session Detail (Filters) page, enter the filter criteria you want to use.
    Tip:

    Click the more >> link to display the rest of the optional filters.

  6. Click OK.

    The EPM displays the Session Detail Report page.

  7. To view more information on a particular session, click the View Session Details icon View Session Details icon in the appropriate row.

    The EPM displays the Session Details page.