Proposed Solution 1: Resetting report data position for systems using local Experience Portal database

Procedure

Log into Linux on the Primary EPM server as a user with root privileges.
To navigate to the appropriate directory, run the cd $AVAYA_HOME/Support/Security-Tools command.
To reset the report data position, run the ./ResetEmailSMSLocalDB <Auxiliary_EPM_Name> command.
Where:
- <Auxiliary_EPM_name> is the name of the Auxiliary EPM as it appears on the EPM Servers page of the EPM web interface.
Reboot the Primary EPM server.