Procedure

  1. Log into Linux on the Primary EPM server as a user with root privileges.
  2. To navigate to the appropriate directory, run the cd $AVAYA_HOME/Support/Security-Tools command.
  3. To reset the report data position, run the ./ResetEmailSMSLocalDB <Auxiliary_EPM_Name> command.

    Where:

    • <Auxiliary_EPM_name> is the name of the Auxiliary EPM as it appears on the EPM Servers page of the EPM web interface.

  4. Reboot the Primary EPM server.