Procedure

  1. Log into Linux on the Primary EPM server as a user with root privileges.
  2. To navigate to the appropriate directory, run the cd $AVAYA_HOME/Support/VP-Tools command.
  3. To reset the report data position, run the ./ResetEmailSMSExtDB “<Database_URL>” <JDBC_Driver> <Database_User_Name> <Experience_Portal_Name> <Primary_EPM_Name> command.

    Where:

    • “<Database_URL>” is the URL of the external database as it appears on the Report Database Settings  page of the EPM Web interface.

      Important:

      Put quotation marks around the URL.

    • <JDBC_Driver> is the JDBC driver for the external database as it appears on the Report Database Settings page of the EPM web interface.

    • <Database_User_Name> is the user name for the external database as it appears on the Report Database Settings page of the EPM web interface.

    • <Experience_Portal_Name> is the name of the Experience Portal system as it appears on the EPM Settings page of the EPM web interface.

    • <Primary_EPM_name> is the name of the Primary EPM as it appears on the EPM Servers page of the EPM web interface.

  4. Reboot the Primary EPM server.