Troubleshooting issue with SDR not created for sendSMS and sendEmail

An SDR record is not created unless an application session is started. Without an application session, the SDR is 99% empty.

Typically the sendEmail and sendSMS are handled by the Pluggable Device Connector (PDC) that passes the Session ID of the running application. The running application has an SDR. For example, the SMS registration application is a VoiceXML application that handles sendSMS. An SDR and two CDRs (one for voice call and one of the outbound SMS) are generated for the voice application , all sharing the same Session ID.

Only a launched SMS application generates an SDR. An SMS application is launched either by an incoming message or launched by the LaunchSMS Webservice method.

	Note:
	The sendSMS Webservice method does not launch an SMS application. This method merely sends an SMS message. The application is not involved. The application name referenced in the sendSMS method determines how much of the message to log in the CDR record based on the privacy settings in the EPM configuration of that application.