Print

Experience Portal application parameters affecting the UUI data

When you add an application to Experience Portal using the EPM web interface, the following parameters in the Advanced Parameters group on the Add Application page affect the contents of the SIP UUI data:

Parameter Description
Generate UCID The Universal Call Identifier (UCID) is an Avaya-proprietary call identifier used to help correlate call records between different systems.

The options are:

  • Yes: If the CM does not pass a UCID to Experience Portal, the MPP server generates a UCID.

  • No: The MPP does not generate a UCID.

Operation Mode The SIP header for each call can contain User-to-User Interface (UUI) information that the switch can either pass on as a single block or attempt to parse so that the information can be acted on. This field determines how Experience Portal treats the UUI data.

The options are:

  • Service Provider: Experience Portal passes the UUI data as a single block to the application without making any attempt to interpret data.

    If you select this option, the application must handle the UUI data on its own.

  • Shared UUI: Experience Portal takes the UUI data and parses it into an array of IDs and their corresponding values. It then passes the application both the fully encoded UUI data and the parsed array with only the values still encoded.

    If you select this option, the UUI data must conform to the Avaya UUI specifications described in User-to-User Interface (UUI) data passed in SIP headers.

Transport UCID in Shared Mode If Operation Mode is set to Shared UUI and Generate UCID is set to Yes, this field determines whether Experience Portal encodes the Experience Portal-generated UCID and adds it to the UUI data for all outbound calls.

The default is No, which means that a UCID is only passed as part of the UUI information if that UCID was passed to Experience Portal by the application.

Maximum UUI Length The maximum length of the UUI data that can be passed in the SIP header. If this length is exceeded and Experience Portal generated a UCID for the call, the UCID is removed from the UUI data. If the result still exceeds this value, or if the UCID was passed to Experience Portal by the application, Experience Portal does not send any UUI data. Instead, it leaves the entire field blank because it has no way to determine what can be left out.