Prerequisites checklist for installing Avaya Experience Portal software

Complete these tasks before you install the Avaya Experience Portal software on the server.

S.No

Description

Notes

Ensure that the hard drive is partitioned properly in order to create sufficient space for Experience Portal software installation.

See the Partition requirements for hard drive topic in Administering Avaya Experience Portal.

Ensure that you have access to the Avaya Experience Portal site-specific licensing information from Avaya.

Verify that you can access all of the target systems using at least one of the following methods:

________ A computer on the customer’s network that has an SSH client to reach the target system
________ A keyboard, monitor, and mouse, attached directly to the target system
________ A cable that connects a second computer that has a keyboard, monitor, mouse, and an SSH client.

Disable any firewall or anti-virus software on the target systems.

Set default umask to 027 in the /etc/profile and /etc/bashrc scripts.

After setting the umask to 027 in these files, you need to log on again for the setting to take effect. Use the umask command to verify that the umask default is 027.

Check to see if there are any Experience Portal patches available on http://support.avaya.com. If there are patches available, download those patches before you begin the installation.

Verify that all servers are running the correct version of Avaya Enterprise Linux or Red Hat Enterprise Linux.

See Verifying the Linux version number.

Verify that all servers can communicate with one another.

See Verifying server communication worksheet.

Make sure that none of the mount points are stale or hung.

See Checking for stale or hung mount points.

Verify that the time is synchronized between all the Experience Portal servers.

	Important:
	If the time is not properly synchronized between the EPM and MPP servers, the upgrade process could hang.

See Verifying server time synchronization.

To connect your Experience Portal system to an external Oracle database, you must first obtain the JDBC driver from Oracle.

See Installing Oracle JDBC driver.

Ensure that you configure a yum respository containing all the required Experience Portal packages. Otherwise the prerequisite installation for the Experience Portal server may fail.

This is for Red Hat Enterprise Linux installations only.