Procedure

  1. On the Experience Portal server, log in to Linux as any user.
  2. If you are using Avaya Enterprise Linux, enter the swversion command.

    The result must state the version as RH8.x.64-AV18EP8. If this version is incorrect, contact Avaya technical support.

    Tip:

    If you are not sure which operating system a server is using, enter the swversion command. If the command returns information about your operating system, the server is running Avaya Enterprise Linux.

  3. If you are using Red Hat Enterprise Linux, enter the cat /etc/redhat-release command to ensure that the Linux build version is correct.

    The result for both Red Hat 7.x and Red Hat 8.x must be either of the following versions at a minimum:

    • Red Hat Enterprise Linux Server release 7.x (Maipo)

    • Red Hat Enterprise Linux release 8.x (Ootpa)