Accessing VoiceXML and CCXML Log tag data through Experience Portal

If you include VoiceXML or CCXML Log tags in an application and you want to view that information in the Experience Portal application reports, you need to make sure that the data is being collected on the MPP and downloaded to the Experience Portal database.

1. Log on to the EPM web interface by using an account with the Administration user role.
2. To specify that the MPP servers should collect and store Log tag data:
   1. On the EPM navigation pane, click System Configuration > MPP Servers.
   2. On the MPP Servers page, click MPP Settings.
   3. On the MPP Settings page, make sure that the Enable check box is checked for the VoiceXML/CCXML Log Tags option in the Record Handling on MPP group.
   4. Click Apply.
3. To download the Log tag data to the Experience Portal database:
   1. From the EPM main menu, select System Configuration > EPM Servers > Report Data.
   2. On the Report Data Configuration page, make sure that the following fields are set to Yes:

      • Download VoiceXML Log Tags

      • Download CCXML Log Tags

   3. Click Apply.
4. To view the Log tag data available in the Experience Portal database:
   1. Log on to the EPM web interface by using an account with the Administration, Operations, or Maintenance user role.
   2. From the EPM main menu, select Reports > Standard or Reports > Application Detail.
   3. Click more >> to expand the Optional Filters group.
   4. In the Activity Type field, make sure that the check boxes for VoiceXML Log Tag and CCXML Log Tag are selected.
   5. Click OK.