Specifying the default application for inbound calls

About this task

You can specify a default application for Experience Portal to use when the system receives a call from a telephone number that is not associated with any other application.

Procedure

Log on to the EPM web interface by using an account with the Administration user role.
On the EPM navigation pane, click System Configuration > Applications.
On the Applications page, do one of the following:
- To add a new application and designate it as the default: Click Add and enter the appropriate information in all sections of the Add Application page except the Application Launch group.
- To designate an existing application as the default: Click the application name in the Name column. The EPM displays the Change Application page.
On the Add Application or Change Application page, go to the Application Launch group.
In the Type field, select Inbound Default .
Click Save .