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The Avaya Experience Portal system integrates with two types of third-party speech servers:
Automatic Speech Recognition (ASR): This technology enables an interactive voice response (IVR) system to collect verbal responses from callers.
Text-to-Speech (TTS): This technology enables an IVR system to render text content into synthesized speech output according to algorithms within the TTS software.
For more information, see Avaya Experience Portal Overview and Specification.