About this task

You can use the sample application that is installed with Experience Portal to test how the system handles telephony resource requests.

  • If you run the sample application as a VoiceXML application, Experience Portal uses the default CCXML page installed on the MPP server to provide basic CCXML controls. The VoiceXML application tests:

    • ASR resources

    • TTS resources

    • Bridge transfers

    • Blind transfers

    • Supervised transfers

    • Several audio prompt formats

    • Audio prompt recording and playback

  • If you run the sample application as a CCXML application, Experience Portal uses a more advanced CCXML page that provides all the functionality of the VoiceXML application and you can test the following CCXML features:

    • Call conferencing

    • Call classification

    • Call merge for calls using a SIP connection

Before you begin

If you want to test Automatic Speech Recognition (ASR) resources, ensure that you add one or more ASR servers to the Experience Portal system.

If you want to test Text-to-Speech (TTS) resources, ensure that you add one or more TTS servers to the Experience Portal system.

Procedure

  1. From the EPM main menu, select System Configuration > Applications.
  2. On the Applications page, click Add.

    EPM displays the Add Application page.

  3. In the Name field, type the name you want to use to identify the application on the system. After you save the application, this name cannot be changed.

    For example, type Test_App.

  4. Enter the required parameters for the application.

    The following table provides information on the parameters that you must enter for each application type.

    Application type

    Required parameters

    VoiceXML application

    In the Type field, select VoiceXML.

    In the VoiceXML URL field, type http://MPP_Identifier/mpp/misc/avptestapp/intro.vxml, where MPP_Identifier is the hostname or IP address of any one of the MPP servers in the Experience Portal system.

    CCXML application

    In the Type field, select CCXML.

    In the CCXML URL field, type http://MPP_Identifier/mpp/misc/avptestapp/root.ccxml, where MPP_Identifier is the hostname or IP address of any one of the MPP servers in the Experience Portal system.

  5. Click Verify to make sure that the system can locate the sample application page.

    If EPM can find the specified page, EPM displays the page in a separate browser window. If this check succeeds, continue with this procedure. Otherwise, correct the information in the VoiceXML URL or CCXML URL field and repeat this step until the system can locate the sample application page.

    Note:

    Instead of opening the file in a separate window, the browser might prompt you to save the file as a text file. You can choose to save the file and use text editor to open the file.

  6. If you want to test ASR resources, complete the following steps:
    1. Select the type of ASR server you want to use from the ASR drop-down list.
    2. From the Languages list, select English(US) en-us.
  7. If you want to test TTS, complete the following steps:
    1. Select the type of TTS server you want to use from the TTS drop-down list.
    2. From the Voices list, select one or more of the English(US) voices.
  8. To associate one or more incoming numbers with this application, enter the appropriate information in the Application Launch group.
  9. To test transcriptions, go to the Transcription section of the Reporting Parameters group and set the transcription parameters.
    Note:

    You can set the transcription parameters only if you have the Privacy Manager user role.

  10. Click Save.

    EPM displays the Applications page with the test application listed in the table.