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1
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Have the completed installation worksheets ready to help answer
the questions raised during the configuration.
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For a list of the available worksheets, see Installation worksheets for the Avaya Experience Portal single server configuration.
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2
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If the customer plans to have their system
maintained by Avaya Services, set up the Avaya Services access
requirements.
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3
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Log in to the Experience Portal Manager (EPM) web interface.
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Once you log in, click the Help button
on the appropriate EPM web page for information on how to configure the
EPM web page.
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If you are an Avaya Services representative, log in as described
in Logging in to the EPM web interface using the Avaya Services init account.
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4
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Install the Experience Portal license file.
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See Installing the license file.
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5
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Add at least one Voice over IP (VoIP) H.323 or SIP
connection.
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See Adding H.323 connections or Adding a SIP connection.
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6
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(Optional) Add multichannel applications, such as SMS, Email, and
HTML applications. You can add one SMS, one Email, and one HTML
applications for each channel.
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See Administering Avaya Experience Portal.
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7
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Add the MPP server to the system and start the MPP server.
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See Adding and starting the MPP server.
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8
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(Optional) Add one or more Automatic Speech Recognition (ASR)
servers.
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See Adding ASR servers.
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9
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(Optional) Add one or more Text-to-Speech (TTS) servers.
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See Adding TTS servers.
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10
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Add the Experience Portal test application.
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See Adding the Experience Portal test application.
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11
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Test the basic system by running the sample application.
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See Running the sample application.
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12
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(Optional) Connect the EPM server to an external time source so that all servers in the
Experience Portal system are synchronized.
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See External time sources.
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13
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EPM can accept input in non-English languages. If you are using
Red Hat Enterprise Linux, the languages need to be installed with the operating
system. If you are using Avaya Enterprise Linux, you can configure it to accept input in Chinese, Japanese,
or Korean.
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14
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If you want to enable organization level access in Experience Portal, run the EnableOrganizationscommand.
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See Administering Avaya Experience Portal.
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