About this task

Before you work with an EPM server, you need to take the EPM offline. This procedure explains how take the EPM offline using the EPM Web interface.

Procedure

  1. Log on to the EPM web interface by using an account with the Administration or Operations user role.
  2. From the EPM main menu, select System Management > EPM Manager.
  3. 3. On the EPM Manager page, use the Selection check box in EPM server table to select which EPM server you want to take offline.
  4. Click the Stop button in the State Commands group and confirm your selection when prompted.

    Avaya Experience Portal stops the selected EPM server when the last active call completes or the grace period expires, whichever comes first.

  5. After a few minutes, click Refresh and verify that the State is Stopped for the EPM server that you want to upgrade.
  6. If the EPM operational state:

    • Changed to Stopped, continue with this procedure.

    • Did not change, you need to stop the vpms service as described in Stopping the EPM service.

  7. Use the Selection check box in the EPM server table to reselect the EPM server you want to take offline.
  8. Click Offline in the Mode Commands group.
  9. Click Refresh and verify that the Mode is Offline for the EPM server you want to upgrade.