Termination of interactions with Nuance Mix DLGaaS

Interactions between Avaya Experience Portal and Nuance Mix DLGaaS are terminated when:

• The caller hangs up.

• The Nuance Mix DLGaaS bot completes the workflow and instructs Experience Portal to end the call.

• The Nuance Mix DLGaaS bot instructs Avaya Experience Portal to complete a blind or consultative transfer of the call.

• The Nuance Mix DLGaaS bot instructs Avaya Experience Portal that this the endAction intent in the response. Avaya Experience Portal then ends the call.