Reestablishing the link between the EPM and the MPP

After you upgrade the Experience Portal software, you need to reestablish the link between the MPP and the EPM by trusting the MPP's security certificate.

1. Log in to the EPM web interface using an account with the Administration user role.
2. On the EPM navigation pane, click System Configuration > MPP Servers.
3. Click the name of the MPP server.
4. If you are upgrading from Avaya Experience Portal 6.x or 7.x, and the MPP server status is displayed as Not Responding in the System Monitor page, perform the following additional steps to reestablish communication between the primary EPM and MPP:
   1. Log in to Linux on the MPP server.
   2. Run the setup_vpms.php script.
   3. Click System Management > MPP Manager.
   4. Delete the MPP server and add the MPP server back again, using the same name and IP, and click Trust new certificate.
   5. Click Save.
5. On the Change MPP Server page, navigate to the MPP Certificate section and click Trust new certificate if the check box is visible.

   Do this step if not already completed as part of the previous step.

6. Click Save.
7. On the EPM navigation pane, click System Management> MPP Manager.
8. If the Mode column displays Offline, do the following to start the MPP:
   1. Select the check box next to the name of the MPP.
   2. In the Mode Commands group, click Online.
   3. Click Refresh to verify that the Mode column displays Online for the MPP.
   4. Select the check box next to the name of the MPP.
   5. In the State Commands group, click Start and confirm your selection when prompted.
   6. Click Refresh to verify that the current state is Running.

      	Note:
      	Check the System Monitor page. If the Last Poll date and time details displays never, restart the vpms service.

9. Ensure that the telephony ports are correctly allocated to the MPP server:
   1. From the EPM main menu, select Real-Time Monitoring > Port Distribution.
   2. On the Port Distribution page, verify the ports allocated to the MPP in the Current Allocation column.
   3. Ensure that the Mode and State columns display Online and In Service status respectively.