About this task

Use this procedure to take an MPP offline from EPM.

Procedure

  1. Log in to EPM using an account with the Administration or Operations user role.
  2. On the EPM navigation pane, click System Management > MPP Manager.
  3. On the MPP Manager page, use the selection check box in the MPP server table to select the MPP server to take offline.
    Note:

    If the MPP is in the stopped state, proceed to step 8.

  4. Click Stop in the State Commands group and confirm your selection.
    Note:

    The EPM stops the selected MPP server when the last active call completes or when the grace period expires, whichever condition is met first.

  5. Click Refresh and verify that the State is Stopped for the MPP server.
  6. If the MPP operational state:

    • Changes to Stopped, continue with this procedure.

    • Did not change, stop the mpp service.

  7. Use the selection check box in the MPP server table to reselect the MPP server to take offline.
  8. Click Offline in the Mode Commands group.
  9. Click Refresh and verify that the Mode is Offline.