About this task

Before you work with an MPP server, you need to take the MPP offline. This procedure explains how take the MPP offline using the EPM Web interface.

Procedure

  1. Log on to the EPM web interface by using an account with the Administration or Operations user role.
  2. From the EPM main menu, select System Management > MPP Manager.
  3. On the MPP Manager page, use the Selection check box in the MPP server table to select which MPP server you want to take offline.
  4. Click the Stop button in the State Commands group and confirm your selection when prompted.

    Avaya Experience Portal stops the selected MPP server when the last active call completes or the grace period expires, whichever comes first.

  5. After a few minutes, click Refresh and verify that the State is Stopped for the MPP server that you want to upgrade.
  6. If the MPP operational state:

    • Changed to Stopped, continue with this procedure.

    • Did not change, you need to stop the mpp service as described in Stopping the MPP service.

  7. Use the Selection check box in the MPP server table to reselect the MPP server you want to take offline.
  8. Click Offline in the Mode Commands group.
  9. Click Refresh and verify that the Mode is Offline for the MPP server you want to upgrade.